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Global Reference Architecture (GRA) Information Sharing Enterprise Service-Level Agreement

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The purpose of this document is to provide a sample Service-Level Agreement (SLA), in this case, for a fingerprint service to local, state, tribal, or federal justice and public safety agencies organized under a Statement of Participation or similar umbrella agreement. This document may be consulted as an example to facilitate the understanding of what is intended to be included in each SLA section.

Bibliographic Information

Formal Document Title Global Reference Architecture (GRA) Information Sharing Enterprise Service-Level Agreeement
Author Global Standards Council
Date Approved By GAC 4/1/2011
Last Revision Date 4/1/2011
Version Number 1.1
Pages 35
File Format Portable Document Format
File Size 716.4 KB

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