The purpose of this document is to provide a sample Service-Level Agreement (SLA), in this case, for a fingerprint service to local, state, tribal, or federal justice and public safety agencies organized under a Statement of Participation or similar umbrella agreement. This document may be consulted as an example to facilitate the understanding of what is intended to be included in each SLA section.
Formal Document Title | Global Reference Architecture (GRA) Information Sharing Enterprise Service-Level Agreeement |
Author | Global Standards Council |
Date Approved By GAC | 4/1/2011 |
Last Revision Date | 4/1/2011 |
Version Number | 1.1 |
Pages | 35 |
File Format | Portable Document Format |
File Size | 716.4 KB |
Non-Normative Technical Information
Human (Social & Family) Services
Performance Measure / Evidence-Based
Training (including Awareness and Education)
Global Reference Architecture (GRA)
Establishing an Information Sharing Architecture